Service Now is a platform-as-a-service provider of enterprise service management software.

Pricing: Service Now pricing is based on individual products and features included in each plan.

Integration Information

Data Collected

  • Members: name, email, role (ESS, ITIL), last seen
  • Usage:
    • Utilization of Grandfathered Custom Tables license
    • Utilization of IT Service Management Standard license
    • Utilization of Now Platform license
    • Utilization of Orchestration 500 - Transactions license

Connection details


The person integrating the service needs to be able to see the list of members in the app.
You need access to the users table (name: sys_user). You can check this at Now Platform administration \Platform security \Access control list rules.

Get API Credentials

  1. Go to the login page of Service Now and log in. Remember the username and password you used to log in, as this will be needed to integrate Service Now with LeanIX SMP.
  2. Check the URL of the page. It is in the form of . Remember the subdomain part, as this will be needed to integrate Service Now with LeanIX SMP.

Configure Service Now integration in LeanIX

  1. Log into LeanIX SMP and navigate to Service Now settings ( or )
  2. Click on the Integrate button and fill out the form with appropriate credentials from step 1.4:
    1. Your Company Name (step 1.2)
    2. Your Service Now username (step 1.1)
    3. Your Service Now password (step 1.1)
  3. Click Integrate

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