User Accounts

User Accounts are available when you open a service from the Services tab. You can find various information on a service related to its users.

Discover Reliable User Accounts

The quality of User Accounts heavily depends on the connected integrations. We encourage you to connect both Discover and Manage Integrations to get the most reliable and up-to-date data.

For each connected integration, single or multiple separate charts are shown. If you have multiple service accounts of a Manage Integration, you can filter which data is displayed using the Service account selector at the top.

To filter data by departments, use the Department selector next to it.

User accounts overview

The Overview page offers a graphical presentation of data in the form of charts. Charts are displayed depending on which integration you have connected, as it affects which data we are able to collect.

SSO Discover integration and data

When an SSO Discover integration is connected without a Manage integration, two charts will be present on the page:

The Last logins (SSO) chart shows how often users started their session through SSO login. Keep in mind that this information, depending on the SSO setup, may not reflect actual user activity and can sometimes be misleading. We encourage you to connect a Manage integration for more reliable data.

The First-time logins (SSO) chart tracks users signing into the service via SSO login for the very first time. Each user will only be counted once in this chart.

Manage integration and data

When a Manage integration is connected and has “last seen” capability (which you can check in the “Manage Integration” service settings tab), a Monthly active users chart replaces the Last logins (SSO) chart for more reliable data. This chart shows the number of users seen on a monthly basis. Coupled with it is the Activity chart that offers information on the number of users active in the last 60, 90, and 180 days.

Placed above the charts are info cards showing the total number of user accounts detected and the number of user accounts that were active in the last month.

Each chart is equipped with the status of that particular integration. Clicking on it will take you to the corresponding integration page in the administration.

List view

The list view displays all User accounts detected throughout all integrations in a table. User accounts that are recognized as related are grouped into one “parent” user account. To expand all parent rows, use to toggle on the top right. You can search the table for the user account you’re looking for and sort results by sortable columns.